Frequently asked questions
Short answers to the questions our support team hears most. If yours is not here, contact us.
Account opening
What do I need to open an account?
A valid passport, national ID card or driving licence, and a bank statement or utility bill from the last three months that shows your name and address.
How long does verification take?
Most accounts are verified within [X] hours of uploading clear documents. We email you if anything needs to be resubmitted.
Can I open more than one account?
Yes. From the client portal you can add up to [X] live accounts, for example a Standard and an ECN account, under the same login.
Which countries do you accept clients from?
We accept clients from most countries. We do not accept residents of the United States or of countries on the [REGULATOR] restricted list.
Is there a demo account?
Yes. The demo comes with $100,000 in virtual funds, uses live prices and does not expire.
Deposits and withdrawals
How can I deposit?
By Visa or Mastercard, bank transfer, or a local payment method where one is offered in your country. Card deposits usually arrive within minutes.
Do you charge deposit or withdrawal fees?
We do not charge for deposits. Withdrawals are free up to [X] per month, then [$X] each. Your bank or card issuer may charge its own fees.
How long do withdrawals take?
We process requests within [X] business day. Card refunds then take 3 to 7 business days to reach you, and bank transfers 1 to 3.
Can I withdraw to someone else's account?
No. Money can only go back to a card or bank account in your own name, and card deposits are refunded to the same card first.
What is the minimum deposit?
It depends on the account: [$XX] for Standard and [$XXX] for ECN. See the accounts page for the full comparison.
Trading
What leverage do you offer?
Up to 1:[XXX] on major forex pairs for retail clients. Lower limits apply to metals, indices, shares and crypto, and around major economic releases.
What happens if my account goes negative?
Negative balance protection applies to every retail account. If a fast market takes your balance below zero, we reset it to zero.
When is the stop out level reached?
Positions start to close when your margin level falls to [XX]%, beginning with the position that has the largest loss.
Do you allow scalping, hedging and Expert Advisors?
Yes. All three are allowed on every account type, with no minimum holding time.
What are swaps?
A swap is the interest paid or earned for holding a position past 00:00 server time. Wednesday swaps are charged at three times the daily rate to cover the weekend.
Platforms
Which platforms can I use?
MT5 for Windows, Mac, Android and iOS, the MT5 Web Trader in your browser, and the SwiftMarket app.
Can I use one login on every platform?
Yes. Your MT5 account number and password work on desktop, web and mobile, and positions stay in sync.
Where do I find my server name?
It is in the welcome email and in the client portal under Accounts. Live accounts use [SERVER-NAME-LIVE].
Do you offer MT4?
No. We only offer MT5, which has more order types, more timeframes and a built-in economic calendar.
Security
Is my money safe?
Client money is kept in segregated accounts with [BANK], separate from SwiftMarket's own money, and is never used for our operating costs.
How do I turn on two-factor authentication?
In the client portal, open Settings, then Security, and scan the code with an authenticator app. We recommend it for every account.
What should I do if I think my account is compromised?
Change your password from the client portal straight away and email support@swiftmarket.com. We can freeze withdrawals while we check your account.
Will SwiftMarket ever ask for my password?
No. We will never ask for your password or two-factor code by email, chat or phone. Treat any message that does as a scam.
Still have a question?
Our support team is available 24 hours a day, five days a week by email, live chat and phone.
Practise first with $100,000 in virtual funds
The demo uses live prices and never expires.